Terms and Conditions
General
Agreeing to hire Violet Cottage Kelling is a legally-binding contract between the property owner, and the lead guest. The property owner is also referred to as “we” and “us”.
The lead guest is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the guest party accept and adhere to these terms and conditions. The guest is also referred to as “you”.
The property referred to being Violet Cottage, 3 The Old Dairy, The Street, Kelling, Holt, Norfolk, NR25 7EL.
Bookings
A booking deposit of 10% of the total rental is payable within 7 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared into the owner’s bank account. The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, along with the breakage deposit, is payable not less than 4 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the booking by the lead guest. Please be sure to note the due dates of these payments as reminders are not routinely issued. Bookings made less than 4 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the guest
Cancellation of the booking by the guest should be made in writing by email to hello@violetcottagekelling.co.uk at the earliest possible opportunity.
Cancellation charges may apply, as follows:
Arrival due within / Cancellation charge
2 weeks or less – 100% of rental
3 weeks or less – 80% of rental
4 weeks or less – 60% of rental
5 weeks or less – 40% of rental
6 weeks or less – 25% of rental
In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary repayment may be made. However, we strongly recommend you take out holiday cancellation insurance, especially in light of the recent pandemic. When bookings are cancelled by the guest, the dates will also be released on our website booking calendar and the cancellation confirmed to the guest by email.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes unavailable and the property owner has to cancel the booking, the property owner will endeavour to find the guest suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. Guests accept that no refunds are available for such discrepancies.
The property owner or his nominated representative reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required. Wherever possible, this will be by prior notice to the resident lead guest.
The property owner is entitled to ask the guests to leave the property without any refund if, in the property owner’s opinion, the behaviour of the guest and/or his/her party is unreasonable or unacceptable. In addition, and in this respect, please refer to The Old Dairy Residents’ Association’s code in the cottage Guest Information / Welcome Pack.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
Number of Guests
The maximum number of people entitled to stay at this property is four and furthermore, only those people named on the booking form are entitled to stay. In the unlikely event that it is found that more people than contractually-agreed are using the property, this will be considered a breach of contract and the lead guest and his/her party will be asked to leave immediately without any refund. Sub-letting or assignation of the let is prohibited.
Arrival and Departure Time
Every effort will be made to have the property available from 1500hrs on the day of arrival. The property must be vacated by 1030hrs on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided approximately seven days before your scheduled arrival date.
Parking
Violet Cottage Kelling has allocated parking space in the communal parking area for one car; it is directly outside the cottage and is marked ‘No. 3’. If you require parking for an additional vehicle, there are parking spaces marked ‘Visitor Parking’ which can be used; however, these are only available on a ‘first come, first served’ basis and may be busy in high season.
Please ensure that you do not park in any other residents’ allocated parking space or unnecessarily block other vehicles. Given the narrowness of the road and likelihood of passing farm machinery, it is not advisable to park on The Street.
Pets
Pets are allowed in the property subject to the property owner’s prior agreement. All pets must be house-trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.
Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The lead guest shall be liable for all damage caused by his/her pet or any pet belonging to their party via the breakage deposit. A charge will be made should any additional cleaning beyond the weekly norm be required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
Liability
The property owner takes no responsibility for the personal possessions of the lead guest or that of their party. Vehicles and possessions are left entirely at the risk of the guests. It is recommended that all guests have suitable insurance cover arranged in this respect.
Any children must be supervised by a responsible adult at all times within the property and adjoining grounds. Dogs are not allowed on the communal lawns, as noted by the signs posted by the Residents’ Association.
Cleaning
We would like to think that guests would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge of £50.00 for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
Breakages
Guests should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. This can be done by leaving any breakages in clear sight on the kitchen counter, or a note to that effect.
The property owner retains the right to make an additional charge for damage and breakages, although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Removal of property from Violet Cottage Kelling
All equipment and furnishings are provided for guests to use freely but solely during their stay at Violet Cottage Kelling. All electrical appliances at Violet Cottage Kelling are security marked and registered with Immobilise – the UK National Property Register – and notification of this (window stickers) is displayed at the cottage.
Should any items from the cottage appear not be present when the inventory is conducted by the owners between lets, the most recent lead guest will be contacted by email so that the owners may verify and resolve the situation to their satisfaction. The lead guest should endeavour to reply to any such communication from the owner.
Should the situation not be resolved to the owner’s satisfaction within 7 days of contacting the lead guest, a charge to replace the missing item may be made plus an administration fee of £10.00; this will be deducted from the Breakage Deposit up to the value of £125.00. Should the missing item be of a higher value than £125.00 (as shown by the owner’s purchase receipts), the full Breakage Deposit will be retained by the owner and the lead guest invoiced for the full cost of replacement over £125.00 plus an administration fee of £10.00, payable to the owner within 14 days of receipt.
Redemption of discount codes and special offers
Any discount codes and/or special offers for guests are non-transferable from the named lead guest, who must also be staying at the cottage during the whole rental period against which the discount code/special offer is redeemed. If it becomes evident that the lead guest is not present, the owners reserve the right to deduct the relevant discounted amount from the breakage deposit.
Return of Breakage Deposit
The breakage deposit, minus any necessary deductions, will be returned to the lead guest within 14 days of the departure date by cheque to the address which was registered with us at the time of booking.
Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the lead guest to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the owners the opportunity to correct the situation. This is best done by e-mail so that both parties have a written record. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.